News and Announcements

Since Qualtrics uses email to gather feedback from their audience, understand their needs, and make informed decisions based on the data collected, emails sent from Qualtrics are impacted by email security features imposed by companies, Internet Service Providers and even individual user protocols. In an effort to improve deliverability of your Qualtrics surveys, we are implementing DKIM.

This is an email regarding an upcoming change to your access to the old “Look & Feel” editor. You are receiving this email because you’ve accessed the old “Look & Feel” editor within the last 6 months.

As of today August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods.

With the general availability of Advanced Reports, we are deprecating Classic Reports on October 31st, 2020. After October 31st, 2020, you will lose access to any reports which were created with Classic Reports, including scheduled emails and public reports.

The BYU brand has been identified as one where users may have already reverted the affected widgets manually. As such, Qualtrics has not yet implemented the solution to revert transpositions for your brand.