News and Announcements

Qualtrics and DKIM Explained

Since Qualtrics uses email to gather feedback from their audience, understand their needs, and make informed decisions based on the data collected, emails sent from Qualtrics are impacted by email security features imposed by companies, Internet Service Providers and even individual user protocols. In an effort to improve deliverability of your Qualtrics surveys, we are implementing DKIM.

DKIM (DomainKeys Identified Mail) is an email authentication protocol that helps to identify legitimate senders and prevent email spoofing. It works by digitally signing outgoing emails with a private key that is generated by the sender. The corresponding public key is published in a Domain Name System (DNS) record for the sending domain. When an email is received, the receiving email server can verify the signature using the public key and ensure that the message originated from the authorized domain.

How Qualtrics and DKIM work together:

Qualtrics offers features that allow you to send email invitations and reminders for your surveys. To improve the deliverability of those emails and ensure they reach your audience, Qualtrics supports DKIM signing. This means that Qualtrics can sign your survey emails with a DKIM key, adding a digital signature that verifies their authenticity. This helps to prevent your emails from being marked as spam by email filters and increases the chances of them being delivered to your recipients' inboxes.

Here are some benefits of using DKIM with Qualtrics:

• Improved email deliverability: DKIM can significantly increase the chance of your Qualtrics emails reaching your audience's inboxes.
• Reduced spam filtering: Email filters are less likely to flag DKIM-signed emails as spam, leading to higher open rates for your surveys.
• Enhanced brand reputation: Using DKIM shows that you take email security seriously and helps to protect your brand from being associated with spam or phishing attacks.

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This is an email regarding an upcoming change to your access to the old “Look & Feel” editor. You are receiving this email because you’ve accessed the old “Look & Feel” editor within the last 6 months.

What is the change?

The legacy Look & Feel editor will go out of support and be retired on Feb. 19, 2022. Users will no longer have access to the link ‘Use old “Look & Feel” editor’ located in the footer.

The present-day, default Look & Feel Editor is a faster, more modern experience. It also enables you to use the Look & Feel Editor in an accessible way with complete Keyboard navigation & screen reader support.

What action do I need to take?

No action is needed on your behalf.

Start using the present-day, default Look & Feel editor. If you’d like to learn more about the current Look & Feel menu of customization options, you can start with the Look & Feel Overview support page.

You will no longer have access to switch to the legacy Look & Feel editor on Feb. 19, 2022.

—— As of today August 19, 2020, Qualtrics users seeking phone support will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update that continues to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are now bringing phone support up to parity with all support contact methods.

When accessing the Support Portal , users will need to login with their Qualtrics account credentials. Please note that the Qualtrics Support team can only provide support assistance for the account that you use to authenticate. For a detailed walkthrough, please visit the Contacting Support page.

If a user is unable to login or does not have a Qualtrics account, they will be directed to a Limited Support Portal by clicking “Can’t login or don’t have an account?” on the Support Portal login screen, through which they will be able to request support. Due to the lack of security protocol involved with this method, we require that the Limited Support Portal only be used for login issues and account creation issues.

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—— With the general availability of Advanced Reports, we are deprecating Classic Reports on October 31st, 2020. After October 31st, 2020, you will lose access to any reports which were created with Classic Reports, including scheduled emails and public reports. If you have not already done so, we encourage you to rebuild reports on the Advanced Reports platform and to download a PDF copy of existing reports you wish to keep. To view Classic Reports in a user account, navigate to the Advanced Reports page (Reports tab > Reports section), click on the name of the advanced report and select View Classic Reports from the dropdown. If you have a question about the newest version of Reports, please visit the Support Page for Advanced Reports . It’s also always worth checking the XM Community to see if any other users have had the same question about this change. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal . Thank you! The Qualtrics Reporting Team

If you have a question about the newest version of Reports, please visit the Support Page for Advanced Reports. It’s also always worth checking the XM Community to see if any other users have had the same question about this change. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

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—- The byu brand has been identified as one where users may have already reverted the affected widgets manually. As such, Qualtrics has not yet implemented the solution to revert transpositions for your brand. We would like your confirmation as the Brand Admin that we are okay to go ahead and implement this solution. For your visibility, 0 Printed Reports and 1 Results Reports may have already been corrected and could potentially be impacted by reverting the transposition. If you are ready to let us move forward with the brand-wide fix to revert the widget transpositions, please let us know by completing this survey . Note that this survey can only be completed once per brand, so we recommend confirming with the other admins (if there are multiple) on the byu brand before moving forward. The survey will only be accessible until July 31st, at which point it will be closed to new responses. If you have any questions please feel free to reach out to Qualtrics Support .

Qualtrics was recently alerted to an issue impacting the way widgets are displayed in both Printed and Results Reports. In June, a product update was made that had an unknown side effect causing non-table widgets broken out by a date field to be transposed (i.e. have their axes switched leading to possibly unreadable widgets). The impact was limited to reporting on the core platform and had no effect on the data itself. To address the incorrect transpositions, our engineering team has taken the following steps:

• Developed a solution to revert the transposition of all affected widgets
  
• Implemented the solution for all impacted clients where manual changes had not already been made by users
  
• Reviewed our testing procedures around backend changes that affect the way we retrieve data

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